Terms & Conditions

Welcome to Rana Ismail, the online fashion store owned by Rana Ismail based in Jeddah, Saudi Arabia. By using our website, ranaismail.com, you agree to be bound by these terms and conditions. Please review them carefully.

Privacy Policy

We take the privacy of our customers seriously. For more information, please refer to our Privacy Policy, which can be found at ranaismail.com/privacy-policy.

Order Cancellation

Unfortunately, orders cannot be cancelled after they have been paid for.

Payment Methods

We accept the following payment methods: Visa, Mastercard, ApplePay, and Mada Cards.

Refunds and Exchanges

We do not offer refunds on any of our products. However, we will accept returns or exchanges if the product is defective.

Pricing and Product Information

We make every effort to ensure that prices and product information listed on our website are accurate, but errors may occur. If we discover an error in the price or description of a product, we reserve the right to correct it at any time.

Modification of Terms

We reserve the right to modify these terms and conditions at any time by posting the amended terms on our website. It is your responsibility to review these terms periodically.

Intellectual Property

All materials and services provided by our website, including but not limited to text, graphics, images, and software, are protected by copyright and other intellectual property laws. We reserve all intellectual property rights.

Third Party Services

We may use third party services to facilitate payment and the completion of purchases. By submitting your information, you grant us the right to provide your information to these third parties in accordance with our Privacy Policy.

Shipping

Orders within Saudi Arabia may take up to 7 days to be shipped, and international orders may take up to 12 days to be shipped.

Acknowledgement

By using our website or services, you acknowledge that you have read and agree to be bound by these terms and conditions.

Contact Us

If you have any questions or concerns, please don’t hesitate to contact us at info@ranaismail.com.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Saudi Arabia. Any disputes arising under or in connection with these terms and conditions shall be resolved in accordance with the laws of Saudi Arabia.